LEGAL
Privacy notice
This notice explains how Signal Diagnostic Ltd collects, uses and protects personal information.
1. Who we are
Signal Diagnostic Ltd is the controller of the personal information described in this notice.
Signal Diagnostic Ltd is registered in England and Wales under company number 17448854.
For privacy questions, email info@signaldiagnostic.co.uk.
2. Information we collect
We may collect:
- Your name, work contact details, organisation and role when you contact us.
- The contents of enquiries, correspondence, meeting notes and proposals.
- Client, prospect and supplier information needed to discuss or deliver our services.
- Limited technical information recorded by our hosting provider, such as IP address, browser, device, access time and pages requested, where needed to deliver and secure the website.
Please do not send patient identifiable information or sensitive clinical information through this website or ordinary email unless we have agreed a suitable secure method.
3. How and why we use information
| Purpose | Lawful basis |
|---|---|
| Respond to enquiries and discuss potential work | Legitimate interests and steps requested before a contract |
| Provide services and manage client or supplier relationships | Contract and legitimate interests |
| Keep business, tax and accounting records | Legal obligation and legitimate interests |
| Operate, protect and improve the website | Legitimate interests |
| Send marketing where permitted | Consent or legitimate interests, with an option to opt out |
We do not use personal information for automated decision making that produces legal or similarly significant effects.
4. Who we share information with
We may share information only where needed with website and email providers, professional advisers, contractors working under appropriate duties, regulators or public authorities where required by law, and parties involved in a business sale or reorganisation.
We do not sell personal information.
5. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.
6. How long we keep information
We normally retain enquiry records for up to 24 months after the last meaningful contact. Client, supplier and financial records may be kept for six years after the relevant relationship or transaction, or longer where law or an active dispute requires it. Security logs are retained according to the proportionate schedules of our service providers.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to its use, receive a portable copy, and withdraw consent where consent is the lawful basis. To exercise a right, email us. We may need to verify your identity.
8. Complaints
Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner's Office at ico.org.uk.
9. Changes to this notice
We may update this notice when our services or legal obligations change. The date at the top shows the latest revision.